Call Center Blues

Every morning I see them at Zola and Pizza Volante already on their fourth beer at 9 in the morning. They speak in English, for kraysakes. In other words, they're call center agents. Why are they so depressed? Because they have to contend with these everyday (night to us):

Sich Number One: Can't open her documents
Call Center aka Agent X44: "I need you to right-click on the Open Desktop".
Customer aka Wengweng Brain: "OK".
Call Center aka Agent X44Tech Support: "Did you get a pop-up menu?"
Customer aka Wengweng Brain: "No".
Call Center aka Agent X44Tech Support: "OK. Right-Click again. Do you see a pop-up menu?"
Customer aka Wengweng Brain: "No".
Call Center aka Agent X44Tech Support: "OK. Can you tell me what you have done up until this point?"
Customer aka Wengweng Brain: "Sure. You told me to write "click" and I wrote "click"".
Call Center aka Agent X44Tech Support: "OK. In the bottom left hand side of the screen, can you see the "OK" button displayed?"
Customer aka Wengweng Brain: "Wow. How can you see my screen from there?"